Personal vs. Public Info
What information does Nexunom collect?
The information we have from our website visitors, customers and website users are of one or multiple of the following types:
Web Analytics Information:
When only browsing our website, we may collect information about your visit and browsing history in a non-identifiable way through our 3rd party analytics software, Google Analytics.
Personal Contact Information:
When expressing interest to gain more info about our software or when you sign up for a trial account or contact us through email, web forms or live chat, you may be asked to give your name, email address, mailing address, or other information pertinent to your relationship with us. Users can change their personal information including their name, phone number and email address by logging into their accounts.
When you become a paid client you are required to provide us with your payment information. Your payment information and all the related information, as well as monthly transactions, are processed, stored and managed by our PCI compliant payment processing partners, including PayPal and Stripe.
Business Profiles and Reviews Data:
When you start using our software, we will collect, store and process your business profile as well as your online reviews on different reviewing websites. This information is publicly available and is not considered personally identifiable information. Through use of our software, you will send review invites or feedback requests to your customers. Your customers’ contact information is encrypted while transferring to our servers and then also stored in an encrypted way.
What information do we collect from Invitees?
As an invitee who has received a feedback request from one of our customers, we collect very limited information once you interact with the review invitation. This information includes the review site link you click on when you open the invite link, your IP address, and the date and time you open the link and click on a review site.
How is your information used?
The information we collect from you may be used in the following ways:
- So that you can log in to your account, use our software, send review invites, and monitor and manage your reviews and invitations.
- So that we can process your monthly payment.
- To personalize your website user experience to ensure we deliver the type of content and product offerings that are of most interest to you.
- To allow us to provide the highest level of customer service possible when responding to requests.
- To send emails regarding your services
- To provide follow-up correspondence via live chat, email or phone inquiries to better serve you. Please note, an opt-out option is provided to allow all users the opportunity to refuse to receive future email or SMS correspondence.
All connections to the servers and the entire communication between your browser and our servers is encrypted via Secure Socket Layer (SSL) technology. Nexunom implements a variety of security measures to maintain the safety and integrity of any personal information collected on our website. We take every possible step to protect your information, but in the event of any data security issues, Nexunom will inform you via email and will share with you the scale of the problem and the affected information, and provide you with our plan of action to correct the problem and prevent it from happening in the future.
Customers are responsible for ensuring their login passwords for all their users are strong, updated on a regular basis and not shared with any untrusted third party. Here are the basic requirements for strong passwords:
- Use a different password for each of your important accounts.
- Your password should be a mix of letters, both lower case and capital, as well as numbers and special characters.
- Never use personal information or common words in your passwords, including your name, username, or company name.
- Longer passwords, typically 8 or more characters, are more secure.
- Avoid sequences (such as ABDCE) or repeated characters.
Removing Your Data:
If you have an account on our site and you are a user of our software, you may want to delete the Personal Information stored in your account or the information to whom you have sent your review invites. We will make all efforts to delete such information upon request from you. Personal Information as required by law or for the use of a legitimate business purpose may be archived and shared when we believe that such action is necessary to:
- Fulfill an enforceable government request
- Conform with requirements of the law or a legal process
- Protect or defend our legal rights, property, this website or other users of this website
- Protect the health and safety of the users of this website or the general public
Any reviews generated through using our software once placed on any of the review sites we link to cannot be removed or altered by us as we do not control third party review sites. To remove such information, you will need to contact the individual third party sites to make your request.
Do we use 'cookies'?
Sharing of Information
Nexunom does not sell, rent or trade your private information to third parties. However, personal information may be used internally by Nexunom to improve your user experience; to customize communications pertaining to product offerings, promotions and information applicable to you; or to make our services more helpful or useful to other users. The services of a third party may be used to perform these functions. Certain data and other non-personally identifying information gathered when you use our site may be shared with web analytics vendors, social networking platforms, and other third parties for this purpose. We may release information to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. At our discretion, we may disclose non-private, aggregated or non-personal information, such as usage statistics, browser type, search and click stream information.
Marketing and Publicity
By registering for our software, paid or trial users allow us to identify them as customers and use their names and logos on our website and any pertinent marketing material.
Third-party Reviews Sites
Nexunom uses third party publicly available data about your business to find, store and display your reviews from around the web. We do not control how your business information is displayed on any of the third party review sites. We cannot remove or alter reviews that your customers place for you on these reviews sites as we do not control them. Our software helps you with encouraging your customers to leave you a review by helping you ask them in a professional way and by making the process of leaving reviews easy and interactive for them.
Although Nexunom has a built-in screening feature to prevent unhappy customers to whom you have sent an invitation from leaving you a negative review on any of the reviews sites we link to, you have to be advised that this does not completely prevent them from leaving you a negative review as they can go directly to any of the reviews sites they know and leave their feedback. In the event of receiving a negative review we have a committee of experts who can help you address the negative review at a reasonable additional cost by either filing a report to remove it from the 3rd party review site, if it violates any guidelines, or by helping you respond to the reviewer.
Children Online Privacy Protection
Only people 18 years of age and older may utilize our software. By using our software you acknowledge that you are of 18 years age or older. We do not knowingly collect, use or disclose personally identifiable information from anyone under the age of 18.
Either as the invitee or as a user of our software, you have the right to unsubscribe or stop emails from being sent to you. You may unsubscribe at any time by clicking the opt-out link in our emails or by texting STOP to our SMS text messages.